Partnering with SurveyWerks allows you to tap into the minds of your customers, employees and business partners to understand what they like and dislike about your company, products and services.

Your key contacts contain a wealth of information that will allow you to improve and maintain vital relationships. SurveyWerks delivers bottom line results. Guaranteed.


PRIMARY SERVICES

Project Consulting
At SurveyWerks, we understand that all of our customers are unique. Before we can help you tap into the minds of your customers or employees we must first understand your business and your survey research goals.

Survey Design
Based on our large survey library, we will work with you to create a survey that best suits your business objectives and will deliver maximum insight with minimal questions. Each question must serve a distinct purpose; your survey will be brief while delivering the valuable information that your business needs.

Invitation & Response Management
Invitations are custom written in HTML to deliver a strong visual impact and deliver the maximum response rate. An additional HTML follow up e-mail message will be send during the mid point of the project to boost response rates.

Report Writing
SurveyWerks will generate reports for you. Our proprietary surveying software can generate up to 12 different report types and we'll even custom write reports for you to ensure that the data is presented to you in the most informative and user friendly formats. Our standard reporting includes individual reports, summary reports and narrative comments reports.

Data Analysis
SurveyWerks will analyze your survey results and write a customer executive summary regarding your survey and the survey results. We will highlight your greatest strengths and weaknesses as viewed by your survey respondents. We can also supply you with a comprehensive list of the most and least satisfied respondents.

Presentation
Once the data has been fully analyzed to your specifications, SurveyWerks will create a presentation of findings that includes an Executive Summary, List of strengths and weaknesses, Customer/Employee level of commitment, Customer/Employee level of satisfaction, Comments analysis with summary and Complete data set.


OPTIONAL SERVICES

Paper Based Surveys
For employees or customers that do not have access to a computer, surveys can be distributed on paper with a postage paid return envelope. Results will then be keyed in by a SurveyWerks data processor.

Phone Surveys
Surveys can also be administered by phone for either a small or large segment of your employees or customers.

Incentive Management
We strongly encourage all of our customers to provide a survey incentive. Providing an incentive is proven to improve your overall response rate and reduce mid survey dropouts. A custom Thank-You page can deliver the incentive or re-direct them to the incentive.

Data Management
Your survey data can be exported for you in a variety of formats. Your data can be stored for future comparisons to additional surveys or can be imported into other systems for storage or analysis.

Technical Support
During the survey project, SurveyWerks will provide full technical support for all respondents.

Custom Programming
On an as needed basis, SurveyWerks can customize the surveying and/or reporting systems to meet your unique needs.