In a perfect world, every company would benefit from the data collected by customer surveys or employee surveys. However, most businesses do not have the time or resources to execute their surveys.


The SurveyWerks Advantage:
If your company lacks time, resources or expertise to conduct regular customer surveys or employee surveys, SurveyWerks will manage and execute your entire survey project.

Now you can benefit from professional survey results and analysis without having to devote significant time or resources.

For more info, download our file on outsourcing your customer surveys.

For more info, download our file on outsourcing your employee surveys.

For a quotation on your customer survey or employee survey project or any other inquiries about our company or services, please contact us at:

Service Inquiries: service@SurveyWerks.com


Communicating with customers, employees or business partners is vital for the success of your company. Our survey of 500 companies has shown that:

95% of businesses believe that gaining feedback from employee surveys and customer surveys will positively impact their business.

18% of businesses conduct annual customer surveys or employee surveys.

Why is there a huge gap? Our research lists the top three reasons why surveys are not conducted as:


1) Not Enough Time
Conducting an employee survey or customer survey requires hundreds of man hours to build, deploy, manage, collect and analyze. According to our most recent survey, most businesses simply don't have the time to devote to their surveys.

2) Insufficient Resources
Many businesses lack the resources to execute employee surveys or customer surveys. Conducting effective employee surveys and/or customer surveys can be a burden on your organization. Do you want to analyze hundreds or even thousands of narrative comments and suggestions? We do!

3) Lack of In House Expertise
Conducting effective employee surveys or customer surveys requires more than a few questions and some surveying software. Questions must be structured to maximize respondent feedback and to gain insightful and accurate information. Proper employee survey or customer survey design requires understanding of Gap Analysis, Question Branching, Answer Piping and that's just the beginning.


Reasons to conduct Customer Surveys:

• To gauge how satisfied your customers are with your service.

• To understand how you can improve your customer service.

• To determine if your customer service is getting better or worse.

• To study the effect changes to customer service policies have had.

• To prevent the loss of customers to your competition.

Reasons to conduct Employee Surveys:

• If employees are unsatisfied, top performers may leave.

• To understand employees feelings regarding policies and procedures.

• To retain top employees.

• To prevent high employee turnover rates.

• To learn how well your managers are managing your employees.